Quality Policy:
Providing customers with the service they want, when they want it and in a cost effective manner.
At ESC Global we are dedicated to achieving the highest degree of customer satisfaction by incorporating a Quality Policy based on communication.
Our Quality Management System indicates to new and existing customers the competence of our company to understand and serve the best interests of our customers in a fully professional manner at all times.
The Quality Policy is intended to demonstrate our commitment to customers and staff.
The principle method to achieve and maintain this policy is for every employee, in whatever capacity, to perform his or her work to the highest standards at all times. To support this ESC Global has a Quality Manual setting out our intentions and this is further strengthened by a comprehensive set of operating procedures.
ESC Global has endeavoured to ensure all staff have received sufficient training in quality issues to understand the Quality System and appreciate that quality assurance requires the willing involvement of every employee. To ensure that this policy is fully understood, implemented and maintained, all employees are made aware of this policy and informed of the requirements of the Quality Management System.
All employees are aware of their responsibilities regarding the achievement of the required standard and are provided with the relevant information to enable them to consistently achieve the required levels of competence and confidence in their daily tasks.
We are committed to meeting the requirements and continually improving the effectiveness of our Quality Management System. This will be achieved by a process of continual management review and identification of appropriate improvement initiatives to meet our quality objectives and support profitable and sustained sales growth.